IT when originated was meant to be a solution provider but with passage of time and reorienting and realigning its close proximity with other business prospects, its role has constantly changed and evolved and in itself is a mainstream application and needs a solution provider to take care of it. The tech world was buzzed with the concept of Software-as-a-Service but with relatively low pace IT-as-a-Service (ITaaS) is also gaining popularity.
With the complications involved in maintaining the IT services, the business people have emerged out with new concept. They are now taking IT as a different business unit within the existing business. The penetration of IT in other business sectors is so massive that businesses have started taking care of IT as a different entity. The approach to IT has changed drastically.
The business concerns are transforming their IT departments to small business units and treating their internal IT users as their external consumers. But this transformation of IT to a newer role is not easy. It needs bulk of efforts to re-engineer the workflow, manage project portfolios. This change is pushed forward by the facts that the adoption of such approach can help avoid the downtime of certain unauthorized changes, managing IT assets, and deliver the better services to internal users. This change will help the organizations to provide the internal the user with same grade of services as they are committed to external consumers.
IT as a service encircles many services and applications like SOA, ERP. The concept of Managed Services or Managed Service Providers (MSP) is also a lot similar. Taking care of IT as a different business will align the need and demands of IT.
It will help you to carry on your business successfully by diverting your attention fully to IT services rather than managing its implications and applications.
Some define IT as a service, a concept that have portfolio of IT integrated components like software solutions, hardware, new software launches or network solutions. It glues the ideology of on-demand business. It will help the business people to evolve to business model that gels with the strategy of ‘build-as-you-grow’ and ‘pay-as-you-use’ through the concept of shared services. IT as a service is gaining popularity because of the advantages linked to it:
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